Paradise Independent Living (PIL) is a Supported Living Provider registered with the CARE QUALITY COMMISSION (CQC). We are a family run organisation and have been providing care and support with accommodation since 1998. Our accommodation and services are located in the North London Borough of Enfield.
We aim to provide caring and responsive services. Our March 2022 CQC inspection report shows we have achieved this goal. Please read feedback from our inspector, customers, their relatives and health & social care professionals which is recorded in the report:
• People felt safe and protected. One person told us, “I feel 100% safe.” A relative said, “I don’t have any concerns about [person’s] safety since [person] has been there. [Person] receives consistent good care.”
• The registered manager also performed a personality test to ensure the right staff were recruited. They told us, “We want people [staff] who have a caring and empathetic nature. We want to know what’s important to you [staff] and if you [staff] are going to care about our clients and are willing to learn new strategies.”
• Staff demonstrated good understanding of people’s individual needs. A relative told us, “They [staff] work with [person] regularly. They [staff] got to know [person] and understand what their needs are.”
• A relative told us, “Everyone seems fairly content and happy, they get on with each other and the
environment is nice and calm. Staff seem fairly happy.” Another relative told us, “Staff are super friendly, they are absolutely fantastic with [person].”
You can read the full report in detail by clicking on the link: http://www.cqc.org.uk/directory/1-145946364
In addition to CQC registration, we are also accredited by Headway Brain Injury Association.
Headway undertake annual inspections of our accommodation and services. For more information on the accreditation scheme please go to Headway.org.uk
Presently, all our accommodation and the services have achieved and maintained accreditation. We are one of the few supported living providers, in London to achieve this much sought after accreditation in recognition of our excellent work and successes with rehabilitating people with an acquired brain injury service users.
Our services come highly recommended by CCGs Continuing Care Teams, Social Workers, Carers and other health and social care professionals and referral agencies, who continue to work with our organisation. The services are managed by a highly experienced manager who is professionally qualified in the management of brain injury care. She has also worked with CQC as an Inspector. The service is delivered by a highly skilled staff team who receive ongoing training in all aspects of caring for individuals with an acquired brain injury.
Our main client group is adults at risk, with an acquired brain injury. The service is tailored to the needs of each individual, hence we can adapt our care and support service to meet the needs and wishes of each customer. Whenever possible, we also adapt our accommodation to meet the physical needs of individuals. Hence we can accommodate wheelchair users.
We also work with individuals who have mental health problems, behaviour that challenges and substance misuse problems . Some of our clients also have a diagnoses including aspergers syndrome and learning disabilities. We support adults at risk with an age range of 18-65.
CQC rating requires improvement
Click on any of the pictures below to get further information about how we work with each client group.