Make a Referral

People, who are referred to Paradise Independent Living, must have the potential to respond positively to receiving care and support in either their own home, or in a one of our supported living schemes.

Before a placement is offered in one of our schemes, we take into account the needs, circumstances, and requirements of the individual service user, staffing and compatibility with current service users.

How to Make a Referral

BY TELEPHONE

or via our Referral Form

Our Aims

We try to facilitate a fast-track referral procedure whenever possible, as we understand the time constraints on many of the professionals that approach us. Therefore, if after reading information on our website, you would like to discuss a potential referral, then please call to discuss the individual. If we feel the referral seems appropriate, we will ask for up to date reports and assessments to be emailed over.

The assessment team will discuss the reports and assessments in detail. Then make a decision as to whether the referral is suitable. A provisional placement cost range, will be provided to the referring agency. If the costs are agreeable to the funders, then arrangements are made for two managers to meet with the client to undertake a comprehensive needs assessment. This is forwarded to the referring agency with a breakdown of interventions with anticipated outcomes and all relevant costs. This information is fed back to the referrer within five working days.

Self-Referrals

“When you realised that you needed care or support services, you may have approached Paradise Independent Living directly or with the help of a relative or friend, if you are funding your care privately.

Or you may have been assessed by a social services department or Clinical Commissioning Group (CCG), that has accepted financial responsibility for the services you require. In either case, information about you which is passed to us will be dealt with sensitively and in confidence.

Before providing any services, we will need to meet with you as the person who is going to be receiving the service, perhaps with your carer if there is one, or your representative.

You will have an opportunity to visit the house that has a vacancy and meet with staff and other tenants. From the very outset we need to be sure that the services we provide are going to be suitable for you”.

Placement Visits

Whenever possible, we always encourage individuals and their representatives, to visit the accommodation as soon as possible. A trial period is generally not necessary for most placements, so we leave this decision to each individual and their representative.

Waiting Lists

Generally, we do not operate a formal waiting list for our supported living accommodation, because most referrals are for people who are awaiting discharge from hospital or are moving from another placement. Because of these circumstances, we only operate a ‘waiting list’ if there is going to be a vacancy within three months.

Signposting

If a referral is not accepted, because we cannot adequately meet their needs or our accommodation is not appropriate, we can sign post referrers to other Providers, who may be more appropriate.

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TESTIMONIAL

We received positive feedback from a healthcare professional who told us the service was very responsive and sensitive to people’ needs. They also told us the service had been very holistic in tailoring their care and shown a high level of knowledge of how to support people with a brain injury and complex cognitive and behavioural impairments.